Terms of service
Terms of Service
Last updated: 3/24/26
Welcome to Protocol SkinLab. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.
If you do not agree to these terms, please do not use our website or services.
1. General Conditions
By using this site, you confirm that you are at least the age of majority in your state of residence.
We reserve the right to refuse service to anyone for any reason at any time, including suspected fraud, misuse of products, unauthorized resale, or violation of these terms.
2. Online Store Terms
You agree not to:
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Use our products for any illegal or unauthorized purpose
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Violate any laws in your jurisdiction while using the site
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Copy, exploit, or misuse any part of the service without written permission
Any breach of these terms may result in termination of service.
3. Products & Information Accuracy
We make reasonable efforts to ensure product descriptions, ingredient lists, pricing, and images are accurate. However, we do not guarantee that all content is complete, current, or error-free.
Product packaging and appearance may vary.
Products are intended for cosmetic and skincare use only and are not intended to diagnose, treat, cure, or prevent any medical condition.
4. Pricing & Modifications
Prices are subject to change without notice.
We reserve the right to modify or discontinue products or services at any time.
5. Orders & Payment
By placing an order, you confirm that all billing and shipping information provided is accurate and that you are authorized to use the payment method submitted.
We reserve the right to limit or cancel orders that appear to be unauthorized, fraudulent, placed for resale without approval, or inconsistent with our distribution policies.
6. Shipping & Delivery
Shipping timelines, delays, and restocking conditions are outlined in our Shipping Policy, which forms part of these Terms of Service.
Protocol SkinLab is not responsible for delays, lost, or stolen packages once an order is marked as delivered by the carrier.
7. Returns, Refunds & Exchanges
Returns and refunds are governed by our Return Policy, available on our website.
We reserve the right to deny returns that do not meet eligibility requirements.
8. Skin Sensitivity, Allergies & Product Use
Our products may contain active ingredients, botanical extracts, and cosmetic compounds that can cause irritation or allergic reactions in some individuals.
By purchasing from Protocol SkinLab, whether as a consumer or professional buyer, you acknowledge and agree that:
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Skin responses and results may vary
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It is your responsibility to review ingredient information prior to buying, use or resale
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A patch test is recommended before full application
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Products should not be used on broken, irritated, or compromised skin unless directed by a licensed professional
Protocol SkinLab is not responsible for adverse reactions, allergic responses, sensitivities, or misuse of products.
If irritation occurs, discontinue use and consult a qualified healthcare professional.
9. Professional Use Disclaimer
Professional or clinical-size products are intended for use by trained or licensed professionals.
Professional buyers are responsible for determining appropriate use, client suitability, and compliance with all applicable laws, regulations, and safety standards.
10. Resale Restrictions & Authorized Distribution
Products purchased from Protocol SkinLab are intended for personal use or professional use within an approved practice or business only.
You may not resell, redistribute, or offer for sale any Protocol SkinLab products unless you are an approved and authorized Protocol SkinLab distributor with written authorization.
Resale is strictly prohibited on third-party platforms and marketplaces, including but not limited to:
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Amazon.com
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Etsy.com
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eBay.com
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Walmart Marketplace
Unauthorized resale, diversion, or distribution may result in order cancellation, account termination, denial of future purchases, and further action as permitted by law.
Protocol SkinLab reserves the right to monitor and enforce its distribution policies to protect product integrity, brand standards, and customer safety.
11. Intellectual Property
All content on this site, including text, images, graphics, logos, and product descriptions, is the property of Protocol SkinLab and may not be copied, reproduced, or used without prior written consent.
12. User Comments & Feedback
By submitting reviews, comments, or feedback, you grant Protocol SkinLab the right to use, edit, or publish such content.
We reserve the right to remove content that is misleading, offensive, or violates these terms.
13. Limitation of Liability
Protocol SkinLab is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
Product use is at the user’s discretion and risk.
14. Indemnification
You agree to indemnify and hold harmless Protocol SkinLab from claims arising from your breach of these Terms of Service, unauthorized resale, or improper product use.
15. Governing Law
These Terms of Service are governed by the laws of the United States and the State of Texas.
16. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.
17. Contact Information
For questions regarding these Terms of Service, contact:
info@protocolskinlab.com
